Contact us

[email protected]
0808 164 2892
Mon-Fri 09:00 – 17:00
Emergency Breakdown
0808 164 2893

Book Service Book Repair

Request a Repair

Request a Repair

Request a repair

Report a breakdown or issue — we'll guide you step by step

  • Takes 2–3 minutes
  • We prioritise urgent issues

Please note that between October and March, annual boiler service appointments are limited and subject to change at short notice due to emergencies and breakdowns taking priority.
Breakdowns and emergencies will be attended same or next as day usual.

What do you need help with?
Something is broken / not working
Do you have a PlusHeat plan?

Yes, I have a PlusHeat plan

Annual cover for repairs and maintenance

No, I don't have a plan

I'll pay for repairs as needed

Plan details

Postcode
Email
Select Property
Confirm Property
What repair would you like to report?
What do you require assistance with?
What is the issue?

Emergency repair

We'll prioritise this as urgent and arrange the earliest available appointment. In case of emergencies, call us immediately on 0808 164 2893.

How urgent is this?

Critical issue

Requires immediate attention

Partial disruption

Still functioning but needs repair

Minor issue

Can wait a few days

Tell us what's happening

Please describe what you're experiencing in as much detail as possible. This will help us assign the right specialist.

Description

Tell us more about the issue

This information helps our engineers prepare for your repair.

When did this start?
Is it constant or intermittent?

Constant

Problem is always present

Intermittent

Comes and goes
Has this happened before?
Yes
No
How did it happen?Problem occurred
Is the appliance/area easily accessible?
Yes
No
Do you have another toilet at the property
Yes
No

Boiler Information

Tell us about your boiler to help our engineers prepare.

ManufacturerBoiler manufacturer
ModelBoiler model (If you do not know enter, unsure)
Fuel typeWhat fuel does your boiler use?
Age of BoilerHow old is your boiler?
System type
LocationWhere is your boiler located?
When was the boiler last serviced?
Fault code(If there is no fault code please enter No or N/A)
Check your boiler display if it shows an error code
Can you smell gas?
Yes
No
Do you have heating/hot water?

Leak Information

Tell us where the leak is and how severe it is.

Where is the leak?
Can you describe the speed of the leak?
Has water been isolated in the property to avoid damage?
Is the Source of the leak visible?
Does it only leak when in use?
Is the leak currently containable?

Your contact details

Name
Mobile
Add Additional Contacts
Yes
No
Contact types?
Name
Mobile
Email
Is anyone at the property vulnerable?
This includes anyone who:
  • Is aged 65 or over
  • Has a serious long-term illness
  • Has a disability
  • Has young children (under 5)
  • Is pregnant
This information helps us prioritize urgent cases and provide appropriate support.
Yes
No
All information is kept confidential and only used to improve our service.
When would suit you?
We'll do our best to accommodate your preferred time, though emergency jobs may take priority.
First preferred date
Please select a date from tomorrow onwards
Preferred time
Any time (8 AM to 6 PM)
Morning (8 AM to 12 PM)
Afternoon (12 PM to 6 PM)
Second preferred date
Please select a date from tomorrow onwards
Preferred time
Any time (8 AM to 6 PM)
Morning (8 AM to 12 PM)
Afternoon (12 PM to 6 PM)
We'll call you to confirm the appointment within 24 hours.
Upload Photos (optional)
Photos can help us understand the issue better